实用的商务英语沟通试题答案.docx

实用的商务英语沟通试题答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.Whichofthefollowingphrasesiscommonlyusedtoexpresspolitenessinabusinesscontext?

A.Thatsnotaproblem

B.Imnotsure

C.Noproblematall

D.Yourewelcome

2.Inabusinessmeeting,whichofthesestatementswouldbeconsideredagoodopening?

A.Goodmorning,everyone.Letsgetstarted.

B.Excuseme,Imlate.

C.Imheretodiscussthebudget.

D.Goodafternoon,howwasyourweekend?

3.Whenrespondingtoacustomerscomplaint,whatisthemostappropriateresponse?

A.Iunderstandyourfrustration,letmeseewhatwecando.

B.Thatsnotourfault.

C.Wecantdoanythingaboutit.

D.Youshouldhaveknownbetter.

4.Whichofthefollowingwordsisasynonymfornegotiate?

A.Bargain

B.Discuss

C.Argue

D.Debate

5.Inabusinessemail,whichofthesephrasesisagoodwaytostartasentencethatrequiresaresponse?

A.Iwouldliketoknow

B.Isuggest

C.Pleasefindattached

D.Iamlookingforwardto

6.Whenwritingabusinessreport,whichofthesesectionsshouldcomefirst?

A.Introduction

B.Conclusion

C.Recommendations

D.Methodology

7.Whatisthepurposeofabusinessmemo?

A.Toprovideasummaryofameeting

B.Todistributeimportantinformation

C.Torequestfunding

D.Toapologize

8.Inabusinessletter,whichofthesesalutationsismostappropriateforaformalsituation?

A.DearSir/Madam

B.HiJohn

C.ToWhomItMayConcern

D.Hello,everyone

9.Whichofthefollowingphrasesisusedtoshowappreciationinabusinesscontext?

A.Thatsverykindofyou

B.Yourewelcome

C.Idontknowwhy

D.Itsnotabigdeal

10.Inabusinesspresentation,howshouldyouconcludeyourspeech?

A.Thankyouforyourattention

B.Ihavenofurthercomments

C.Iapologizeforthelongpresentation

D.Thisistheendofmypresentation

11.Whenschedulingameeting,whichofthesephrasesisagoodwaytoconfirmthedateandtime?

A.Imavailableonthosedates

B.Letsmakesurewereallfree