北京市朝阳区2025年高考二模英语试卷（含答案）.pdf

北京市朝阳区2025年高考二模英语试卷

2025.5

(考试时间90分钟满分100分)

本试卷共10页。考生务必在答题卡指定区域作答，在试卷上作答无效。

第一部分知识运用(共两节，30分)

第一节(共10小题；每小1.5分，共15分)

阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳选项，并在答

卡上将该项涂黑。

“Hi,thisisSasha,”ayoungwomansangoutasthecustomerservicelinewasfinallyconnected.“Howcan

Ihelpyoutoday?”Hertoneannoyedme.Iwasinnoforpleasantries(客套).

MyfriendsandImadeadinnerreservationatafancyrestaurant.TheskirtIdorderedfromthiscompany

wouldbe2forit.ThiswasthethirdtimeIdordered.AndthethirdtimeIdreceivedthewrongitem!

Someonehadto3、this!

“Isthishowyoutreata20-yearcustomer?”Idemanded.“Iveneverseensuchterrible4.Itsareal

shame,Sasha!”

Finally,Idrewabreathandwaited.Afteramoment,she5,notinkindbutinkindness.“Iamso

sorry,Ms.Messner.Iwillgotofindthecorrectskirtmyself.CanIputyouonholdbriefly?”

Soonenough,Iheardhersamecalmvoiceagain,“Ijustconsultedmymanager.We’llsendtheskirtto

youatno6andrefundyourmoneyinfull.Also,youllfinda$50giftcardwithit.Iwantyoutoknowthat

we7youasacustomer.”

“Thankyou,Sasha.”Ihungup,8anddisappointedinmyself.IfeltuneasyabouthowIdtreatedthe

youngwomanwiththepleasantvoice.Inmyyearsasanurse,Idtakencallsfromangrypeople.Theirwordshad

often9me.AndyetherewasSasha,goingoutofherwaytosolvemyproblem.

Thenextmorning,Itelephonedthecallcenterandgotthroughtothemanager,askinghertoletSasha

knowIwassorry.NowwhenIfeelmyselfgettingimpatientatwork,Itakeadeepbreathandsay,as10