喜来登酒店礼宾部实习报告.doc

喜来登酒店礼宾部实习报告 　　篇一：喜来登酒店-前厅培训手册 　　Preface 　　Dear Trainer, 　　I appreciate that you are willing to put effort in training a new co-worker! Thank you! 　　You will train the trainee the coming 2 weeks/ 4 weeks. The trainee has to be able to work alone after the training. We start with the basic procedures and basic information. You will have to provide the trainee with a lot of information and you have to show him/ her a lot of procedures. 　　The trainee will be very busy during the training and will get a lot of information. It can be hard for the trainee to cope with all the information. Please be patient and try to remember how your first weeks were. At the end it will all work out. 　　The training manual will be a guide line for the trainee to learn the procedures and standards. Your manual has the answers to the questions. You must know the answers already, but there is information in the manual that you need to explain to the trainee, and the answers are a guideline. So do not forget to use it. The answers are thorough and that is what you need your trainee to know. 　　If you have any remarks or other feedback about the manual, please let us know. This is the first draft, so there may be errors in it or not that handy to work with. All feedback is welcome! 　　With you were are going to make sure that all the co-workers at the Front Office Department know all the standards and all procedures. This way we can provide a 5 star service to the guest, which we can all benefit from! 　　Good luck and thank you! 　　Greetings, 　　Derek van der Poll Director of Rooms 　　– Introduction Day 　　Today you will meet your trainee. General questions are going to be answered and the trainee is going to look in the hotel rooms (which have to be prepared when the trainee asks for this). The trainee is going to look at the 5th floor and at the 4th floor as well and has to answer the following questions regarding the rooms and other departments. 　　今天您将见到您的学员。 他们在参观4