酒店专业术语缩写-全称-ACRONYM LISTINGACRONYM LISTING.doc

ACRONYM LISTING Joining a new company can be like sitting in a new country and not understanding the local language. So, to make your first few weeks easier below are some of the common acronyms that we use at InterContinental Hotels Group. We have listed these alphabetically as well as under each function to make this document as easy as possible to use. We really only have one rule when using acronyms. This is that for all external correspondence acronyms are not used and we never abbreviate our brands. Financial Acronyms ADR Average Daily Rate. The average realised price per room sold in a hotel or channel. Total rooms revenue divided by total rooms sold. ARI Average Rate Index Calculated by dividing the hotel’s average room rate by the average of the competitor set market rate. CAM Capital Asset Management CAP Compliance Assurance Process. CCP Customer contribution to Profit. The revenue supplied by a customer in a yield contribution model, minus the cost undertaken to complete the sale. CMH Company Managed Hotel. Includes hotels that are owned and operated hotels, and those operated under management agreement. COS/COGS Cost of Sales or Cost of Goods Sold CROCCE Cash Return on Cash Capital Employed. CRM Cluster Revenue Manager. A Revenue Manager with responsibilities for more than one hotel. CTP Contribution to Profit The hotel’s contribution to IHG’s Profit – (Total of management and incentive fees). FAM Finance and Asset Management (1 of 8 business units). Responsible for corporate management reporting, external financial reporting, Tax, Treasury, IR capital and project appraisals. Flow-through The percentage of change in revenue that flows through to profit against last year or budget. GOP is usually used as the profit measure. Also known as drop through. GDS Global Distribution System GOP Gross Operating Profit before fixed costs and overheads, i.e. before management fees, rent/lease expense, tax, insurance, interest, depreciation, amo