优质服务案例解读.pdf

饭店优质服务案例解读 赵莉敏 ___________________________________ ___________________________________ ___________________________________ 饭店优质服务案例解读 ___________________________________ ___________________________________ 讲师：赵莉敏 ___________________________________ ___________________________________ 今天我们要探讨什么？ ___________________________________ ___________________________________ ___________________________________  优质服务的标准和内涵 ___________________________________  优质服务案例解读  酒店服务质量体系的建立 ___________________________________ ___________________________________ ___________________________________ 优质服务的内涵 ___________________________________ ___________________________________ ___________________________________ 想客人之所想 ___________________________________ 想客人之未想 ___________________________________ ___________________________________ 想客人之专想 _________________________________