浅谈秘书礼仪学士学位论文.doc

浅谈秘书礼仪摘要 礼仪是人际交往中使用的一种艺术，是一个人内在美与外在美的结合，是一个公民道德品质修养的标志，也是一个民族进步的标志。 从个人的角度来看，礼仪的学习能够帮助你顺利地走向社会，走向世界，能够更好地树立起自身的形象，在与人交往中给人留下彬彬有礼、温文尔雅的美好印象。 从企业的角度来说，礼仪不仅可以塑造企业形象，提高顾客满意度和美誉度，并能最终达到提升企业的经济效益和社会效益的目的。商务礼仪是企业文化、企业精神的重要内容，是企业形象的主要附着点。 从社会的角度来看，礼仪有助于提高人们的自身修养、美化自身、美化生活并能很有效的促进的社会交往，改善人际关系，还有助于净化社会风气。 在秘书工作的众多事务中，秘书礼仪是极其重要的内容之一，而且为企业塑造良好的形象，是企业的无形资产。良好的礼仪也是秘书人员不可忽视的一种修养和技能。秘书工作不能忽视礼仪内容，而礼仪则在秘书工作中具有自己的特殊意义。所以秘书人员要不断提高自身素养，把礼仪的优势在秘书工作中发挥到最大。 关键词： 礼 仪 秘书工作 素质修 Abstract Interpersonal etiquette is to use a kind of art, is one inner beauty and external beauty, to be a symbol of civic and moral quality of self-cultivation, is also a symbol of national progress. From a personal point of view, learning etiquette can help you smoothly toward society and the world, to better establish their own image, in dealings with others left people very polite, gentle impression. From the business point of view, rituals can not only shape the corporate image, improve customer satisfaction and reputation, and can ultimately enhance the companys economic and social purposes. Business etiquette is the corporate culture, an important part of entrepreneurship is the corporate image of the main attachment point. From the social point of view, rituals help to raise awareness of our self-beautification of their own, beautify and can be very effective to promote social interaction, improve relationships, help purify the social atmosphere. Secretarial work in the many affairs, Secretary of etiquette is one of the most important elements, but also create a good image for the enterprise, an enterprises intangible assets. Good etiquette is also Secretary of the officers can not be ignored as a training and skills. Secretary can not ignore the ritual content, and etiquette in the Secretary of the work has its own special significance. So secretarial staff to constantly improve their own quality, the advantages of the ritual work in the Secretary to maximize. Key words: Etiquette Secretary