collaboration between professionals the use of videoconferencing for delivering e-health专业人员之间的协作使用视频会议提供e-health.pdf

Future Internet 2012, 4, 362-371; doi:10.3390/fi4020362 OPEN ACCESS future internet ISSN 1999-5903 /journal/futureinternet Artic le Collaboration between Professionals: The Use of Videoconferencing for Delivering E-Health Line Lundvoll Nilsen Norwegian Centre for Integrated Care and Telemedicine, University Hospital of North Norway, Box 35, N-9038 Tromsø, Norway; E-Mail: line.lundvoll.nilsen@telemed.no; Tel.: +47-95-28-07-49; Fax: +47-77-75-40-98 Received: 15 March 2012; in revised form: 29 March 2012 / Accepted: 30 March 2012 / Published: 2 April 2012 Abstract: This article explores the ways in which collaboration between professionals using videoconferencing affects the e-health delivered to patients. In Norway, general practitioners (GPs) and specialists routinely hold videoconferences. Observations of 42 VC meetings, each lasting from 5 to 40 min, were analysed in terms of the interactions. In addition, five semi-structured, face-to-face interviews were conducted, each lasting from 20 to 70 minutes. Statements were selected to illustrate the content of the interactions and how collaborative work affects the delivery of healthcare. Successful collaborative work provides practitioners with a new way of thinking: exchanging information and knowledge between levels of care in order to provide the best treatment for patients locally. The regularity makes the collaborative work a two-way achievement. GP