BUG管理规范与流程.doc

PAGE 第 PAGE 12 页 第 PAGE 1 页 BUG管理流程与规范  目 录 TOC \o 1-4 \h \z \u HYPERLINK \l _Toc405383784 1 概述 PAGEREF _Toc405383784 \h 5 HYPERLINK \l _Toc405383785 1.1 编写目的 PAGEREF _Toc405383785 \h 5 HYPERLINK \l _Toc405383786 1.2 适用范围 PAGEREF _Toc405383786 \h 5 HYPERLINK \l _Toc405383787 2 关键角色及应负责任 PAGEREF _Toc405383787 \h 5 HYPERLINK \l _Toc405383788 3 Bug流程图 PAGEREF _Toc405383788 \h 6 HYPERLINK \l _Toc405383789 4 活动描述 PAGEREF _Toc405383789 \h 6 HYPERLINK \l _Toc405383790 5 BUG书写规范 PAGEREF _Toc405383790 \h 8 HYPERLINK \l _Toc405383791 5.1 测试人员BUG提交 PAGEREF _Toc405383791 \h 8 HYPERLINK \l _Toc405383792 5.1.1 主题 PAGEREF _Toc405383792 \h 8 HYPERLINK \l _Toc405383793 5.1.2 步骤 PAGEREF _Toc405383793 \h 8 HYPERLINK \l _Toc405383794 5.1.3 实际结果 PAGEREF _Toc405383794 \h 8 HYPERLINK \l _Toc405383795 5.1.4 预期结果 PAGEREF _Toc405383795 \h 8 HYPERLINK \l _Toc405383796 5.1.5 备注 PAGEREF _Toc405383796 \h 9 HYPERLINK \l _Toc405383797 5.2 开发人员解决BUG PAGEREF _Toc405383797 \h 9 HYPERLINK \l _Toc405383798 6 BUG严重等级 PAGEREF _Toc405383798 \h 10 HYPERLINK \l _Toc405383799 6.1 致命 PAGEREF _Toc405383799 \h 10 HYPERLINK \l _Toc405383800 6.2 严重 PAGEREF _Toc405383800 \h 10 HYPERLINK \l _Toc405383801 6.3 一般 PAGEREF _Toc405383801 \h 11 HYPERLINK \l _Toc405383802 6.4 优化 PAGEREF _Toc405383802 \h 11 HYPERLINK \l _Toc405383803 7 BUG优先级 PAGEREF _Toc405383803 \h 12 HYPERLINK \l _Toc405383804 7.1 紧急 PAGEREF _Toc405383804 \h 12 HYPERLINK \l _Toc405383805 7.2 高 PAGEREF _Toc405383805 \h 12 HYPERLINK \l _Toc405383806 7.3 中 PAGEREF _Toc405383806 \h 12 HYPERLINK \l _Toc405383807 7.4 低 PAGEREF _Toc405383807 \h 12 HYPERLINK \l _Toc405383808 8 BUG解决方案 PAGEREF _Toc405383808 \h 12 HYPERLINK \l _Toc405383809 8.1 设计如此 PAGEREF _Toc405383809 \h 12 HYPERLINK \l _Toc405383810 8.2 重复bug PAGEREF _Toc405383810 \h 12 HYPERLINK \l _Toc405383811 8.3 已解决 PAGEREF _Toc405383811 \h 12 HYPERLINK \l _Toc405383812 8.4 无法重现 PAGEREF _Toc405383812 \h 12 HYPERLINK \l _Toc405383813 8.