社区居民对社区卫生服务中心的认知情况和满意度调查与分析.pdf

药事管理 Pharmaceutical Administration 社区居民对社区卫生服务中心的认知情况和满意 度调查与分析 陈晨，张洪峰，王乐，魏亚超，霍好利 河北省邯郸市中心医院药剂科，河北 邯郸 056001 [摘要] 目的：了解邯郸市社区居民对社区卫生服务中心的认知和满意度情况。方法：采用现场问卷调查方式，选取邯郸市常 住居民进行随机抽样调查。结果：社区居民对社区卫生院的临床诊疗、计划生育咨询、慢病管理、接种预防以及建立健康档 案的服务知晓率较高，均在70% 以上，而对社区保健、健康教育、康复治疗、卫生公共事件处理和建立家庭病床的服务的知晓 率均不足50%。社区居民对社区卫生服务的便利程度、就医距离、候诊时间、营业时间、医务人员仪表、着装、医务人员沟通 能力和居民隐私保护方面满意度较高，在90% 以上，对科室设置、药品种类、药品价格和诊疗费用方面满意度较低，仍不到 70% 。其中居民对药品价格满意度最低，只有59.06%。结论：应加强社区卫生服务的宣传力度，合理配置卫生资源，改善社区 卫生机构的服务质量，推进社区医疗服务工作更全面的开展。 [关键词] 社区卫生服务中心；认知；满意度 [中图分类号] R969.3　　[文献标识码]　A　　[文章编号]　1672-2809(2015)10-0030-04 Investigation and Analysis on the Awareness and Degree of Satisfaction of Residents to the Community Health Service Centers CHEN Chen, ZHANG Hong-feng, WANG Le, WEI Ya-chao, HUO Hao-li Department of Pharmacy, Handan Central Hospital, Handan 056001, China [Abstract] Objective: The study was investigated to understand the awareness and degree of satisfaction of community health service centers by residents in Handan. Methods: Community residents in Handan were random selected and surveyed by questionnaire on site. Results: Data showed that the awareness rates of clinical diagnosis and treatment, family planning advice, chronic disease management, and electronic health records were above 70%. However, the awareness rates of community health, health education, rehabilitation, public health event handling and establishing domestic sickbed were lower than 50%. The degree of satisfaction on convenience, distance, waiting time, office hours, medical staff instrument, dressing, communication ability and residents privacy was above 90%, and the satisfaction of department settings, types of drugs, drug price and clinical costs was lower than 70%. The least satisfying was drug price, with only 59.06%. Conclusion: It is necessary to strengthen the publicity of community health service, to appropriately collocate health resources and improve the service quality of