导游带团技巧分析论文.doc

毕 业 论 文 论文题目：导游带团技巧分析 学生姓名：姚 暄 学 号：1103010120 年级专业：二0一一级旅游管理 指导老师：黄 斌 系 别：人文艺术系 湖南·长沙 二O一四年三月 目 录 摘要································································3 1相关概念··························································3 1.1导游······································································3 1.2导游的技巧································································3 2导游带团技巧的调控················································3 2.1控制需要因人而异··························································4 2.2控制需要随机应变··························································4 3掌握语言艺术，善用语言技巧·········································4 3.1关于语言艺术······························································4 3.2关于语言技巧······························································4 4 如何让游客“听”导游的··············································5 5 对游客的各种心态进行有针对性的服务································5 6 如何消除游客的消极情绪············································5 6.1补偿法····································································6 6.2转移注意力法······························································6 6.3分析法····································································6 6.4感动法····································································6 结语································································6 参考文献····························································7 致谢································································7 导游带团技巧分析 作 者：姚暄 指导老师：黄斌 (湖南信息科学职业学院人文艺术系11级旅游管理，长沙 410151) 摘要：在导游员为旅游者提供服务中，有关游览活动的组织尤其至关重要，通过导游员的有声有色的介绍和讲解，是旅游者不仅能看到景观的表现，而且还能了解到关于特色、功能的意境等的一切背景知识，从而更深刻的感受所见景物，从中得到美的享受。 关键词：导游、景物、技巧 前言：在我国开展的国际旅游的主要形式中，导游员不就是旅游的向导，而且也是旅游活动的安排着和组织者，每当国外旅游一踏上中国的国土，导游人员热情的迎上前去，从旅游团入境到离境，导游员就像全团的管家人，为了整个旅游的顺利和愉快，给旅游者提供各式各样的照顾，正因为有了导游员提供的服务，才使得这一形式的旅游成为了较高层次的旅游。 导游技巧最重要的还是讲解技巧，讲解本身又是一种艺术性很强的活动，一个导游员如果要像说书人那样引人入胜的进行导游讲解，就要讲究艺术和技巧。 1相关概念 1.1导游 导游是引导游览，让游客感受山水之美，并且在这个过程中给予游客食、宿、行等各方面帮助，并解决旅游途中可能出现问题的人。导游分为中文导游和外语导游。在我国导游人员必须