步解决问题过程.ppt

7. Evaluate outcome Key activities Determine if problem is resolved Document the process and review reports Give feedback Evaluate the results and put to use elsewhere as required = standardize Decide whether to initiate another problem solving project Tools Graphs Histogram Identify Problem Analyze Problem Determine Causes Develop Solutions Plan Action Implement Solution Evaluate Outcome 1 2 3 4 5 6 7 Identify Problem:Sample Problem Statement Current State: SMD material scrap rate is over 0.7% in the passed few weeks. Desired State: Reduce the material scrap rate for 50% within one month. Problem/GAP Statement: Improve SMD performance in order to reduce the material scrap rate from over 0.7% to below 0.15%, by the end of February. 7-STEPS PROBLEM SOLVING PROCESS Identify Problem Analyze Problem Determine Causes Develop Solutions Plan Action Implement Solution Evaluate Outcome 1 2 3 4 5 6 7 WHY TO USE 7-STEP PROBLEM SOLVING PROCESS? Collection and analysis of information is easier. You can recognize important problems. Complex problems can be systematically analyzed. Easier to find the real cause(s) of the problem. Problem will be solved - not only the symptoms. No extra work caused by unplanned actions. You can follow the results. Team work is more effective. Solution of problems gives a positive reward to team members. Provides a common language Identify Problem Analyze Problem Determine Causes Develop Solutions Plan Action Implement Solution Evaluate Outcome 1 2 3 4 5 6 7 7 STEPS TO PROBLEM SOLVING 1. Define the area for improvement - identify problem 2. Analyze problems by studying the current data 3. Determine cause 4. Develop (create/select) solutions 5. Plan actions 6. Implement solutions 7. Evaluate outcome Identify Problem Analyze Problem Determine Causes Develop Solutions Plan Action Implement Solution Evaluate Outcome 1 2 3 4 5 6 7 1. Identify Problem Key activities Define the area for improvement Reduce