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食堂员工培训计划.docx

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食堂员工培训计划

目录

培训计划概述............................................3

1.1培训目的...............................................3

1.2培训对象...............................................4

培训内容与要求..........................................4

2.1基础知识与技能.........................................5

2.1.1食品安全知识.........................................6

2.1.2食堂操作规范.........................................7

2.1.3员工服务态度与礼仪...................................8

2.2现场实操培训..........................................11

2.2.1粤菜烹饪技艺........................................13

2.2.2西餐制作方法........................................14

2.2.3菜品摆盘技巧........................................15

2.3应急处理与事故预防....................................16

2.3.1常见意外事故处理....................................17

2.3.2火灾及食品安全事故预防..............................17

2.3.3顾客投诉处理流程....................................18

培训方法与手段.........................................19

3.1理论授课..............................................20

3.2案例分析..............................................21

3.3角色扮演..............................................22

3.4实地观摩..............................................24

3.5在线学习资源..........................................24

培训评估与考核.........................................25

4.1评估方式..............................................25

4.1.1课堂表现评估........................................26

4.1.2实操技能考核........................................28

4.1.3知识掌握程度测试....................................29

4.2考核标准..............................................30

4.3考核结果运用..........................................31

培训资源与支持.........................................32

5.1教学资料准备..........................................33

5.2实操设备与场地........................................35

5.3培训师资力量..........................................36

5.4培训经费预算..........................................37

培训实施步骤...........................................37

6.1培训前准备............................................39

6.2培训过程管理......................

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