毕业论文商务沟通中非语言交流的重要性.doc

The Importance of Nonverbal Communication in Business Communication Abstract This paper sets out one important Business communication-Nonverbal communication and Effective of the nonverbal communication in business. Introduce some nonverbal communication in terms of ways of expressions and body language and so on through a lot of examples. And meanwhile, it talks about cultural differences from the views of gesture, facial expressions and so on. To face the nonverbal differences, people should pay attention to them when they are doing business with the whole world. Better communication makes better business. Key words: nonverbal communication; body language; ways of expressions; friendship; importance. Outline Ⅰ. Introduction? Ⅱ. The relationship of nonverbal communication III. Characteristics of nonverbal communication 3.1 Nonverbal communication is universal 3.2 Nonverbal communication is different IV. Explain why nonverbal communication is important in business communicaiton 4.1 Noverbal communication to establish image 4.11 Confidence 4.12 Friendliness 4.13 Enthusiasm 4.14 Sincerity 4.2 Expressing emotions 4.3 Conveying interpersonal attitudes 4.4 Get informations from buyer V. Conclusion 商务沟通中非语言交流的重要性 摘要： 本文通过实例列举了非语言交流在商务沟通中的重要性和非语言交流在商务中的效果。以及在表达方式上，肢体语言等方面在商务沟通的不同，分别从手势、面部表情等的不同去论证。面对语言文化的差异，我们应该正视、理解、掌握这些差异，更好地与客户交流与沟通，以适应经济全球化。 关键词：非语言交流；肢体语言；表达方式；友谊；重要性。 提纲： 商务沟通中非语言交流的重要性 一、引言 二、非语言交流和文化之间的关联。 三、非语言交流的特征。 1、非语言交流是全球性的。 2、非语言文化是不同的。 四、解释为什么非语言交流在商务中的重要性。 1、非语言交流能够建立形象 （1）自信 （2）友谊 （3）热情 （4）诚信 （5）外貌 2、表达情感 3、输送人与人之间的意见 4、通过非语言交流从顾客处得到信息 五、结论 The Importance of Nonverbal Communication in Business Communication Ⅰ. Introduction Since the reform and opening up, China has developed a far closer relationship with the outside world. Statistics show that the total amount of foreign trade has increased by three times and a half from 1980 to 2010, ranking among the top ten in the world. During the same period, China has become the second largest country to attract