物业公司客服主管岗位职责（十五）.doc

物业公司客服主管岗位职责（十五） 物业公司客服主管岗位职责（十五）提要：每日对公共区域的设备、设施进行巡视检查，发现问题及时派发维修工单，并跟进处理结果 物业公司客服主管岗位职责（十五） 职务名称：客服主管 报告上级：经理 职责范围： 1、定期对用户进行走访，对用户提出的合理要求及时予以解决，保持物业管理公司与用户之间的联系，通过与客人接触和定期拜访，收集、整理用户信息和需求，及时传达给相关部门。 2、接待客户的各项投诉并派发工单，负责跟进处理结果。 3、每日对公共区域的设备、设施进行巡视检查，发现问题及时派发维修工单，并跟进处理结果。 4、每日结清工程报修单，将巡视记录交至经理审阅。 5、协同相关部门办理用户的入驻及退驻手续。 6、协助收缴各项物业管理费，定期向财务部索要缴费实收表，对欠费现象及时解决。 7、协助客户办理二次装修各项事宜。 8、遇有紧急事故，如火灾、水浸等事项，应立即进行妥善处理，并疏导客户撤离，做好事后的善后工作。 9、负责节日、重大纪念日公共区域的装饰工作。 10、负责文体活动的策划、组织工作。 11、完成领导交办的其他工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, en