Adoption Process of Upgrading Software An Empirical Study of Windows XP.pdf

Proceedings of the 36th Hawaii International Conference on System Sciences - 2003 Adoption Process of Upgrading Software: An Empirical Study of Windows XP Michael C.L. Lai, Susanna S.Y. Ho, and Wendy W.Y. Hui Department of Information and Systems Management The Hong Kong University Science and Technology, Clear Water Bay, Hong Kong Phone: (852)-2358 7633, Fax: (852)-2358 2421 {cllai, susanna, wendyhui}@ust.hk Abstract (XP). There are three usual changes in upgrading software. First, bugs reported on the previous versions are There are many studies in Information Systems on the eliminated. Second, software developers learn from adoption of new innovations. This paper, on the other users’ expectation and evaluation (or complaints) and hand, presents the findings of an empirical study, which combine what they learn with their strengths in research explores factors affecting the adoption of upgrading and development. This results in better, easier-to-use software. End users’ perception of former products software with more capabilities. Third, user graphical significantly affects their adoption of the upgrading interfaces are re-designed in some versions. For instance, products and thus, their behavior changes accordingly. the interface in Windows 3.1 is plain and two- We use Windows operating syste