物业公司客户回函作业指导书.doc

物业公司客户回函作业指导书 物业公司客户回函作业指导书提要：发函形式：一般采用挂号信等可查询的形式（信件在发出3天后与客户电话联系确认），特殊情况下包括网上回函 于房地产E网 文件名称 客户回函作业指导书 编号： 编制审核批准人 生效日期年 月 日版号共 页 1目 的：保证给客户的回函过程受控。 2适用范围：就客户的重点报事（一般是投诉类），以开发商名义给客户的回函。 3管理内容： 责任人：营销部客户中心 原则：合法、合理，有沟通和保留过程记录证明材料的作用 审核人：物业部项目管理处主任和物业部经理（若与物业有关），客户中心主管，报事相关部门的经理，律师（若与法律问题有关）。 审批人：营销部经理 完成通知人：营销副总，总经理 发函形式：一般采用挂号信等可查询的形式（信件在发出3天后与客户电话联系确认），特殊情况下包括网上回函。 营销部客户中心与物业部的合作关系 均为直接办理岗位，其中属于工程维修情况的，交房后一般由物业部经办。 属于物业部直接办理的，回函均发给营销部客户中心（个别回函，例如处理原则既定、耗时特长、反复交流同样内容的，物业部摘取主要部分通知客户中心） 属于销部客户中心直接办理的，如果与物业部有关，回函均发给物业部。 归挡：营销部客户中心负责存档（包括委托物业存档的形式） 4、相关记录 给客户的回函 报事记录 于房地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and manag