质量方针和目标的制定和实施工具-QOS 4DOC.doc

质量方针和目标的制定和实施工具－QOSStep 1: Steering committee and Sub-teams formation 组建筹划委员会和各级功能小组Step 2: Steering committee and Sub-teams orientation 决定筹划委员会和各级小组的方向Step 3: Customer expectations 顾客期望Gather customer expectations 顾客期望的收集Prioritize customer expectations 顾客期望的排序Group customer expectations 顾客期望的分组Proceed further for Expectations identified for Improvement and Monitoring 将识别的顾客期望进一步处理以用于改进和监视Step 4: Identify Strategic Imperatives 确定战略使命Step 5:??Identiify Control factors (Process Quantifiers) 识别控制因子（过程量测指标）Identify Key processes/factors for every Improvement Expectation 为每一改进期望识别关键过程/因子Identify Process quantifiers for control factors 为控制因子确定过程量测指标Identify the Goals for Process quantifiers 为过程量测指标制定目标Step 6: Data Management 数据管理Identify the linkages between Result and Process quantifiers 识别结果和过程量测指标间的关联Step 7: Action Plan Formation 形成行动计划Champion and his team identifies the actions for making improvements 责任人和他的组员制订改进行动Identify the resources required for implementation 识别活动所需的资源?Step 8: Roll out 实施Conduct Review meetings every month for the quantifiers 每个月举行量测指标评审会议 福特公司特殊要求I. Planning for Manufacturing Process Capability（生产过程能力的策划）I.1. Quality procedures/QS-9000/QOS（质量程序/QS-9000/QOS） I.2. FMEAs/Control Plans*（FMEAs/控制计划*）I.3. Employee Readiness/Training Review（员工准备/培训评审）I.4. PPAP Review and Run-at-Rate Review（PPAP 审核与节拍生产审核）I.5. Manage the Change（变更管理）II. Demonstration of Manufacturing Process Capability（制造过程能力验证）II.1. Sub-supplier Quality Management *（分承包方的质量管理）II.2. Control of Incoming Quality （进货质量的控制）II.3. Control Plans / Operator Instructions*（控制计划/ 作业指导书）II.4. Process Variability Monitoring*（过程变差监控）II.5. Gage Calibration and Use*（量具校准和使用）II.6. Part Identification/Nonconforming Parts/Packaging/Shipping（零件标识/不合格零件/包装/装运）II.7. Testing/Engineering Specifications（测试/工程规范）II.8. Preventive Maintenance (PM) / Housekeeping*（预防性维护(PM) / 整理）II.9. Manufacturing Flow / Lean Manufacturing Metrics*（制造流程/ 精益生产衡量准则）II.10. Problem Solving/