打造制造业的协作型CRM.ppt

* Sage CRM providers Bi-Directional Synchronization with MS Outlook. The ability to synchronize Outlook and CRM Tasks , Contacts Appointments was critical to those organizations that do not wish to stop using there Outlook contact management system. Sage CRM is 100% web based and runs through an internet browser, MS Outlook is actually an Internet Explorer Browser in itself. What this means to Outlook fans is 100% Access to CRM through Outlook main window. No separate application has to be opened and you can view contacts, etc by highlighting them in Outlook and selecting “view contact” this will automatically take you to the communications, opportunities, cases all interactions that you have had with this person, something Outlook cannot provide you. E-Mail Management in the CRM/Outlook integration allows users to File emails within the CRM customer record through pushing a button in Outlook or emails can be placed in the CRM system through Drag Drop. 100% Access To CRM Through Outlook * Same 3 appointments and 4 tasks after synchronizing with Outlook. * Most enterprise CRM applications – even applications with Web interfaces –are built using a client/server architecture, with the administrative overhead and expense of support for both deployment paradigms. Sage CRM, however, is powered by a pure Internet architecture that leapfrogs the client/server technology prevalent today. As shown in this illustration, the Internet architecture of Sage CRM includes three distinct layers that communicate amongst themselves using Internet standards. * Sage CRM providers Bi-Directional Synchronization with MS Outlook. The ability to synchronize Outlook and CRM Tasks , Contacts Appointments was critical to those organizations that do not wish to stop using there Outlook contact management system. Sage CRM is 100% web based and runs through an internet browser, MS Outlook is actually an Internet Explorer Browser in itself. What this means to Outlook fans is 100% Access to