How it Works A Field Study of NonTechnical Users Interacting with an Intelligent System.pdf

How it Works: A Field Study of Non-Technical Users Interacting with an Intelligent System † Joe Tullio Anind K. Dey, Jason Chalecki James Fogarty Applications Research Center Human Computer Interaction Institute Computer Science Engineering Motorola Labs Carnegie Mellon University University of Washington Schaumburg, IL 60196 Pittsburgh, PA 15213 Seattle, WA 98195 jtullio@acm.org anind@cs.cmu.edu jfogarty@cs.washington.edu ABSTRACT Examples include spam filtering applications and product In order to develop intelligent systems that attain the trust recommenders. While these applications are quite useful, of their users, it is important to understand how users intelligent systems promise to do much more in terms of perceive such systems and develop those perceptions over automating tasks and increasing awareness by inferring the time. We present an investigation into how users come to states of users and environments. Such applications demand understand an intelligent system as they use it in their daily a higher degree of trust from users before they are willing work. During a six-week field study, we interviewed eight to delegate important