DM_Associate_Presentation+2+Day+Kaizen+CN+Rev+2无处不在的日常管理.ppt

FacilitatorNotes:Aswemoveintotheinstallstep,wewillbedevelopingmetricstosupportthebehaviorswewant.Certainly,wewanttomakesuretheteamhasafocusonthecustomer.Takingthetimetoclarifywhatisimportanttoourcustomer(bothinternalandexternal)willallowustochoosetheappropriatemetricstomonitor.Providequickexamplesofinternalcustomers.Forexample,theRegionalSalesManager’scustomerisVPofSales.*FacilitatorNotes:Say“Understandingcurrentstateisthefirststeptocontinuousimprovement.”Lookforcriticalfewleadingindicatorsthatwilldrivetoendresultthatyouneed.DO:Explainwhyitisimportanttocapturethecurrentstateandwhyitisthefirststeptocontinuousimprovement.DO:Provideasimpleanalogythatresonateswiththisaudienceastotheimportanceofmappingtheprocess.ParticipantNotes:Processmappingshouldbeateameffort.*FacilitatorNotes:*FacilitatorNotes:IMPORTANT:Participantsshouldthinkthroughandanswerthequestionsontheslide.Don’ttakethislightly.Iftheydon’tworkonasolidplan,chancesarethattheywillnotsuccessfullyimproveDMattheirOpco–whichisthepurposeofthiscourse.IMPORTANT:Facilitatorshouldobserveeachparticipantcloselytoensuretheyareworkingontheirlivecase.Workwiththosewhomaybestruggling.Thefirstfewbullets/stepsdon’tneedtobedifficult–havethemeetingwithyourleader/bossanswerthefollowingquestionsrelatedtoPrepare:Whatshouldleadershipcommitmentlooklike?IsyourleaderinsupportofyourDMproject?Ifno,whynot?Whatdoyouneedtodotogainsupport?Whatbehaviorsdowewanttodrive?Whoisourcustomer?Whatareourcustomers’needs?ALSOASK:DoesitalltiebacktoimportantPDorKPIs?Ifnot,isitstillimportant?IsthisimportantforDM?Doyouneedothersevolvedinmappingoutyourprocess?DoyouneedtodoValueStreamMapping?WhatLeader