国际酒店集团值班经理手册.doc

INDEX / 索引 In -House Telephone Directory 内部电话指南 Manager On Duty Schedules 值班经理工作安排 Summary of Duties and Responsibilities Of Manager on Duty 值班经理的工作职责 Patrols of Guest Room Buildings 客房楼层巡逻 Attempted Suicide 企图自杀 Death of A Guest 客人死亡 Weapons 武器 Narcotics / Drug Abuse 滥用毒品、麻醉剂 Armed Robbery 持凶器抢夺 Fire 防火 Emergency Organization Flow Chart 紧急情况组织结构图 Emergency-General Functions 紧急处理程序-主要作用 Emergency Plan 紧急处理程序计划 Emergency Procedure-Fire 紧急处理程序-消防 Emergency Procedure-First Aid 紧急处理程序-医疗急救 Emergency Procedure-Elevator Break Down 紧急处理程序-电梯故障 Emergency Key Policy(EMK) 紧急万能钥匙（EMK） Missing Articles Report 物品遗失报告 Room Inspection Check List 房间检查报告 MOD Report 值班经理报告 Opening Time Closing Time of Lights 开灯和关灯时间 Location of Gas Pipe 煤气管道的位置 Fire Exit—How to Act in Case of Hotel Fire（For Guest Room） 安全通道旅馆着火时行动指南 Duties and Responsibilities of Manager On Duty 值班经理的工作职责 Manager On Duty Report 值班经理检查报告 Room Inspection Check List 房间检查报告 Emergency Procedure--Fire 紧急处理程序--消防 Emergency Procedure--First Aid 紧急处理程序--医疗急救 Emergency Procedure--Elevator Break Down 紧急处理程序--电梯故障 Emergency Key Policy (EMK) 紧急万能钥匙 （EMK） Missing Articles Report 物品遗失报告 Hotel Pagers/Useful Telephone Numbers 酒店寻呼机/常用电话号码 MANAGER ON DUTY SCHEDULES 值班经理工作安排 Weekday Duties 工作日职责 下午 17:30hours Report to Front Office 向前厅报到 Check Log Book and Sign in 检查值班日志并签到 Review Fire Safety and Evacuation Plan 检查消防安全设施和防火疏散措施 Check VIPs Arrival 查看当日贵宾预定 Guest Relations 客户协调 18:45hours Check Entrance/Lobby Areas/Front Office检查入口、大堂、前厅 Business Centre 商务中心 19:00hours Cafeteria Kitchen 西餐厅、厨房 Lobby Bar 大堂酒吧 20:00hours Dinner 晚饭 21:00hours Lobby Bar Lobby (Guest Relations) 大堂酒吧 大厅（与客人沟通） Tour floors to Lobby Staircase with Security 巡视楼层东西翼楼梯的安全 Guest Corridors 客房走廊 Meeting Rooms Executive Office 会议室及行政办公室 Back of the House 后楼 9:40pm Engineering Workshop 工程部办公室 High Tension Building 高压房