Visa training 员工敬业度 培训.ppt

Taking Action Moving the NeedleVisa InternationalTao WU, Seminar Leader A Working Definition of Employee Engagement The Biggest Challenge… Elements of Great Managing – The Gallup Q12 I know what is expected of me at work. I have the materials and equipment I need to do my work right. At work, I have the opportunity to do what I do best every day. In the last seven days, I have received recognition or praise for doing good work. My supervisor, or someone at work, seems to care about me as a person. There is someone at work who encourages my development. At work, my opinions seem to count. The mission or purpose of my company makes me feel my job is important. My associates or fellow employees are committed to doing quality work. I have a best friend at work. In the last six months, someone at work has talked to me about my progress. This last year, I have had opportunities at work to learn and grow. Driving Engagement Action at leadership level Action at different levels Leadership group… Giving direction to the employees Aspiration “We want to be at the 90th percentile of Gallup’s database by 2011” Reward/Penalty (Linkage to KPI) Accountability Action Planning to be completed by… Action plan should be owned by… Go deep – danger of action plan for the sake of an action plan Alignment Removing systemic and other barriers that exist to the creation of EE. Embarking on certain strategic initiatives targeted at engagement building (based on Q12) As champions, you need to make action happen at multiple levels… The Impact – not just a score move, but performance.. Focus your action plan on removing barriers to the creation of engagement.. Thoughts around creating sustaining action plans.. Create a medium/long-term goal around EE Pick up 1-2 overall organizational initiatives – let responsibilities be across leadership group, not just the HR function Have clear timelines with clearly defined success parameters Communication to all employees about these initia