如何与苛刻的客户在富有挑战的情况下建立信任与默契.ppt

How to Build Trust and Rapport with Demanding Customers in Difficult and Challenging Situations?如何与苛刻的客户在富有挑战的情况下建立信任与默契？;Demanding Customer Situations苛刻客户情况;Some Examples of Demanding Customer Situations 苛刻客户情况例子;So, why do customers behave like that?;Understanding the Predicament of Customers 了解客户的困难;*;How do you Build Trust with Customers? 你该如何与客户建立信任？;Rank the Shapes Below According to Your Preference;Log on to:/onlinetest.php ;So how do You Deal with Demanding Customer Situations in Creative Ways?;Introducing Lateral Thinking;de Bono ? Harvard Business Review China Annual Master Forum 28 Oct 2011 in Shanghai;行千里而不劳者，行于无人之地也;QA