礼节礼貌培训（Courtesy training）.doc

礼节礼貌培训（Courtesy training） Courtesy training.Txt I envy some old people who envy them hand in hand until the last.. - pay the bill when they found themselves so valuable. This paper consists ofcontributions DOC documents may experience poor browsing on the WAP side. It is recommended that you first select TXT, or download the source file to the local view. Grooming, etiquette, courtesy, basic training Hello, its my great honor to be here today to share this training course with you. Todays training is the first lesson that everyone in the service industry will accept. That is grooming, courtesy, and courtesy. In todays international society, regardless of the size of the country, regardless of racial differences, regardless of faith, the pursuit of one thing in common, that is, national civilization. Therefore, grooming and courtesy, for a country that is a symbol of civilization and progress; on a hotel is better to carry out high-quality service to win customers, hotel based; and for each of us, it is a measure of personal education standards. This shows the importance of appearance, courtesy and courtesy. Heres the first part of todays lesson -- grooming, grooming, and the importance of the hotel: hotels are now paying attention to good images because they can directly reflect the overall image of the hotel. The image of the hotel depends on two aspects: first, the quality of the products and services provided. Two, the image of employees, employees in the image of the appearance of employees is the most important performance, to a certain extent, reflects the overall image of the hotel. The image represents grades, grades determine values, and values produce benefits. The characteristics of hotel employees job is to provide direct service to the guests, so the guests of the hotel staff of the first impression is very important, and the first impression the first from a personal grooming. Good grooming, will make a good first impression, so as to have a