员工职业化素养提升（Promotion of staff professionalism）.doc

员工职业化素养提升（Promotion of staff professionalism） [training number]: [training program]: Case: Wang Zhi and Shui Junyi Case: who dares drink the water in the toilet? Chapter 1, professionalism and professionalism The second chapter is positive career attitude Attitude and its formation Two, adjust the mentality of the eight methods Three, the adjustment of their personality Four, insight into the internal and external environment The third chapter, the thinking ability of profession First, what is professional thinking ability? Two, five requirements for professional thinking The fourth chapter analyzes and solves the problem scientifically Game First, what is the problem? Two. Types of problems Three, what is problem solving? Four, why should we solve the problem? Five, analysis and problem solving steps Six 、 four roles of team when solving problems case The fifth chapter, harmonious interpersonal relationship Heroes and talents Two, straighten out the communication mentality, improve interpersonal relationship Three, how to deal with interpersonal relationships outside the organization? Four, how to deal with interpersonal relationships within an organization? The sixth chapter is time management First, the trap of time management Two 、 understanding time management Three 、 efficient time management method Four, effective management of the four laws of time Five, cross the time trap Case: the growth of an American singer The seventh chapter strengthens interpersonal communication I. Communication Games Two, the importance of communication, mode, kind Three, common obstacles in communication Four. Communication skills case The eighth chapter deals with excellent negotiating skills I. determination of the objectives of negotiations Two, the principles and basic procedures of negotiations Three basic negotiation skills The ninth chapter is the transfer and decomposition of pressure Types and evaluation of pressure and pressure Two, how to manage the pressure? Three, how