投诉信回复范文 如何写投诉信及其回复.doc

投诉信回复范文 如何写投诉信及其回复 导读：就爱阅读网友为您分享以下“如何写投诉信及其回复”资讯，希望对您有所帮助，感谢您对92的支持! 如何写投诉信及其回复 一、投诉信的写作要点和套语 投诉信(Letters of Complaint)是某人对所提供的服务或所购买的商品不满意时，向商家、机构提出相关的问题，并希望问题得到解决和处理所写的信件，也可称为投诉信。这类信件的写作要点通常包括以下几部分： -----提出写信的目的是为了抱怨或投诉 -----表明投诉的原因 -----希望问题能够得到解决 范文一（Complaint concerning service）： Dear Sir or Madam, I was a visitor in your hotel for three days during May 5 to May 8. I am sorry I have to say I was greatly disappointed with the inconvenient service you provided. First of all, it is the lighting facility in the room. One of the lights is broken and another is so dark. Another unpleasant factor of your hotel is the food quality. The steak I ordered is sour. The last but not the least shortcoming of your hotel is the cold and indifferent service of the waiters. I asked one of them to bring newspaper to my room, but no paper was delivered at last. I am sure that you will agree with me that your service is unacceptable. I trust that you will take immediate steps to correct the situation and I look forward to your reply. Faithfully yours, John Smith 在结构上，这封投诉信一开头就说明了写信的原因-----在酒店入住期间对其服务不满意。第二段中列举了抱怨的三个具体事实。一是电灯的问题，二是食物问题，三是服务不热情问题。最后一段中向酒店负责人提出中肯的意见，希望对方能够改善服务质量。 在语言方面，简洁明了。最大的特色是注意了礼貌用语。例如，开头提出问题时，用了I am sorry I have to say that…。在写抱怨信时，礼貌用语很重要，因为对服务或商品不满意，很容易用充满怨气的语言，所以得体的语言才不会影响投诉者与被投诉者之间今后的关系。比如，原文中用unpleasant 修饰factor，而没有使用disgusting等语气强烈的形容词。最后一段中用了I trust that …和I look forward to…这样的句式，一方面，它们是抱怨信的良好结尾，另一方面说明了对对方的信任和对迅速处理办法的期待。 范文二（Complaint concerning damaged goods）： Dear Mr. Jack, The 50 Tea Sets we ordered were delivered yesterday, but we regret that 5 sets were badly damaged. The packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without question. We unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 5 sets as soon as possible. Meanwhile, we have put the damaged tea se